Services We Provide
Best Medical Alert+ is a provider of monitoring solutions that compliment home care
providers by providing 24/7 care for those who are alone or at-risk.
These solutions include:
providers by providing 24/7 care for those who are alone or at-risk.
These solutions include:
- Personal emergency response systems (PERS)
- Medication compliance assistance
- Fall monitoring
- Boundary alerts
- Special adaptive switches
- Multilingual Services available 24/7
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24/7 Monitoring: Our 24/7 monitoring at the Care Center is by staff trained for medical alert
monitoring only (We do not monitor security alarm systems) and are trained to work with the
elderly. All of our monitors do 2-way voice monitoring!
Best Medical Alert+ provides medical alert monitoring only, rather than medical alert
monitoring as a secondary business. The way we handle our calls, as well as deliver the
service in the home is sensitive to the concerns of the elderly and at-risk. Accidental activations
occur, and it is okay. Though the units are auto-tested, regular manual testing (or practice) is
encouraged.
Closed Looped Monitoring: After we have contacted family, friends, EMS, police, or fire
department for help, we do not assume that they responded. We actually call back on the
phone to make sure the promised help arrived.
Care Center: At the "Care Center" (central monitoring center) units are monitored by a CSAA
5-diamond certified monitoring center. It has total redundancy and generator power backup.
Daily monitoring of the response time from the signal hitting the server to the care center
talking to our members and add staff as needed to maintain a quick response time. The Care
Center who monitors our customers has received a CSAA (Central Station Association of
America) 5-Diamond Certification.
Language Line: There are over 150 languages spoken in the United States. Using Language
Line Services, we can monitor any non-English speaking member.
Added Value Benefit - Care Calls: Our primary purpose in providing electronic monitoring is to
create peace of mind, so those who are at risk and alone can stay in their own homes longer.
Being able to get help quickly provides reassurance and security. This is not only true in the
event of a medical emergency, but also if they are threatened by an intruder or a victim of elder
abuse. Our monitoring is NOT just for medical emergencies. We encourage our members to
utilize their system for whatever reason; for example, having a stranger at the door, hearing
noise at night, going up and down stairs, etc. Our friendly monitor will be on standby until we
are sure the individual is safe. If necessary, we will call the local police for assistance and a
family member or friend for support. There is no additional charge for these calls. Recently, we
have been told that other companies market this service, but do not encourage non-emergency
utilization. We strongly recognize the benefit and welcome each call.
Added Value Benefit - Incident Reports: To assist home health care professionals in their
care for the patient, we provide an incident report, either by fax or email, within a few minutes
after we have called for help. This information is very helpful in increasing the quality of care
they offer and is a tremendous savings financially, by not having to compensate for time and
mileage for a missed visit. There is no additional charge for these reports.
Added Value Benefit - Med-Connect Access Card: A major challenge for the elderly is
maintaining an up-to-date list of the prescription drugs, vitamin and mineral supplements, and
over-the-counter drugs they are taking. Our web-based, centralized medication tracking system
is one solution to this concern. The patient will be sent a Med-Connect Access Card that can
be presented to the physician, pharmacists, or caregiver with information to get access to a
"view only" report. With a second password, the patient can authorize the health care
professional to edit or update this report. If the person is transported to an emergency room
and we know the correct fax number or email address, we can forward this report to the
emergency room physician.
Caring Support: You will find that our staff is accessible and responsive. We realize that in this
industry, customer support and problem solving is essential for the quality of care we strive to
provide to those who trust us to be there when they need help.
monitoring only (We do not monitor security alarm systems) and are trained to work with the
elderly. All of our monitors do 2-way voice monitoring!
Best Medical Alert+ provides medical alert monitoring only, rather than medical alert
monitoring as a secondary business. The way we handle our calls, as well as deliver the
service in the home is sensitive to the concerns of the elderly and at-risk. Accidental activations
occur, and it is okay. Though the units are auto-tested, regular manual testing (or practice) is
encouraged.
Closed Looped Monitoring: After we have contacted family, friends, EMS, police, or fire
department for help, we do not assume that they responded. We actually call back on the
phone to make sure the promised help arrived.
Care Center: At the "Care Center" (central monitoring center) units are monitored by a CSAA
5-diamond certified monitoring center. It has total redundancy and generator power backup.
Daily monitoring of the response time from the signal hitting the server to the care center
talking to our members and add staff as needed to maintain a quick response time. The Care
Center who monitors our customers has received a CSAA (Central Station Association of
America) 5-Diamond Certification.
Language Line: There are over 150 languages spoken in the United States. Using Language
Line Services, we can monitor any non-English speaking member.
Added Value Benefit - Care Calls: Our primary purpose in providing electronic monitoring is to
create peace of mind, so those who are at risk and alone can stay in their own homes longer.
Being able to get help quickly provides reassurance and security. This is not only true in the
event of a medical emergency, but also if they are threatened by an intruder or a victim of elder
abuse. Our monitoring is NOT just for medical emergencies. We encourage our members to
utilize their system for whatever reason; for example, having a stranger at the door, hearing
noise at night, going up and down stairs, etc. Our friendly monitor will be on standby until we
are sure the individual is safe. If necessary, we will call the local police for assistance and a
family member or friend for support. There is no additional charge for these calls. Recently, we
have been told that other companies market this service, but do not encourage non-emergency
utilization. We strongly recognize the benefit and welcome each call.
Added Value Benefit - Incident Reports: To assist home health care professionals in their
care for the patient, we provide an incident report, either by fax or email, within a few minutes
after we have called for help. This information is very helpful in increasing the quality of care
they offer and is a tremendous savings financially, by not having to compensate for time and
mileage for a missed visit. There is no additional charge for these reports.
Added Value Benefit - Med-Connect Access Card: A major challenge for the elderly is
maintaining an up-to-date list of the prescription drugs, vitamin and mineral supplements, and
over-the-counter drugs they are taking. Our web-based, centralized medication tracking system
is one solution to this concern. The patient will be sent a Med-Connect Access Card that can
be presented to the physician, pharmacists, or caregiver with information to get access to a
"view only" report. With a second password, the patient can authorize the health care
professional to edit or update this report. If the person is transported to an emergency room
and we know the correct fax number or email address, we can forward this report to the
emergency room physician.
Caring Support: You will find that our staff is accessible and responsive. We realize that in this
industry, customer support and problem solving is essential for the quality of care we strive to
provide to those who trust us to be there when they need help.
Best Medical Alert+
Services
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Best Medical Alert+
| 1-800-592-1575 |
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®
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Best Medical Alert®, LLC All Rights Reserved 2007-2008©
*ALL PRICING PLANS include activation, equipment, monitoring, and free shipping & handling. Major credit cards accepted. 30 day 100%
money back guarantee. Take our "Risk Free" 30 day money back trial on any of our plans. If not happy with our service, call within 30 days
and request a refund. We will arrange a pickup at no charge to you and issue a refund with no penalty to you. **Overnight shipping available
at an additional charge. We advertise our prices....we don't make you call for them. We don't "bait and switch" when you call. Our
business policies are simple: you pay what you see on our web page... and when your unit is returned (we even offer free pickup) your
obligation is canceled. Simple and straight forward business. Nothing to hide, just good products, great prices, and excellent service!
Oh yes, just in case you were wondering, our Monitor Center operates around the clock, 24/7 - 365 days a year. It's been that way for
the last 20 years.
money back guarantee. Take our "Risk Free" 30 day money back trial on any of our plans. If not happy with our service, call within 30 days
and request a refund. We will arrange a pickup at no charge to you and issue a refund with no penalty to you. **Overnight shipping available
at an additional charge. We advertise our prices....we don't make you call for them. We don't "bait and switch" when you call. Our
business policies are simple: you pay what you see on our web page... and when your unit is returned (we even offer free pickup) your
obligation is canceled. Simple and straight forward business. Nothing to hide, just good products, great prices, and excellent service!
Oh yes, just in case you were wondering, our Monitor Center operates around the clock, 24/7 - 365 days a year. It's been that way for
the last 20 years.