Services We Provide
Best Medical Alert+ is a provider of monitoring solutions that compliment home care
providers by providing 24/7 care for those who are alone or at-risk.
These solutions include:
providers by providing 24/7 care for those who are alone or at-risk.
These solutions include:
- Personal emergency response systems (PERS)
- Medication compliance assistance
- Boundary alerts
- Special adaptive switches
- Multilingual Services available 24/7
|
Best Medical Alert+
Services
®
24/7 Monitoring: Our 24/7 monitoring at the Care Center is by staff trained for medical alert
monitoring only (We do not monitor security alarm systems) and are trained to work with the
elderly. All of our monitors do 2-way voice monitoring!
Best Medical Alert+ provides medical alert monitoring only, rather than medical alert
monitoring as a secondary business. The way we handle our calls, as well as deliver the
service in the home is sensitive to the concerns of the elderly and at-risk. Accidental activations
occur, and it is okay. Though the units are auto-tested, regular manual testing (or practice) is
encouraged.
Closed Looped Monitoring: After we have contacted family, friends, EMS, police, or fire
department for help, we do not assume that they responded. We actually call back on the
phone to make sure the promised help arrived.
Care Center: At the "Care Center" (central monitoring center) units are monitored by a CSAA 5-
diamond certified monitoring center. It has total redundancy and generator power backup. Daily
monitoring of the response time from the signal hitting the server to the care center talking to
our members and add staff as needed to maintain a quick response time. The Care Center
who monitors our customers has received a CSAA (Central Station Alarm Association) 5-
Diamond Certification.
Language Line: There are over 150 languages spoken in the United States. Using Language
Line Services, we can monitor any non-English speaking member.
Added Value Benefit - Care Calls: Our primary purpose in providing electronic monitoring is to
create peace of mind, so those who are at risk and alone can stay in their own homes longer.
Being able to get help quickly provides reassurance and security. This is not only true in the
event of a medical emergency, but also if they are threatened by an intruder or a victim of elder
abuse. Our monitoring is NOT just for medical emergencies. We encourage our members to
utilize their system for whatever reason; for example, having a stranger at the door, hearing
noise at night, going up and down stairs, etc. Our friendly monitor will be on standby until we
are sure the individual is safe. If necessary, we will call the local police for assistance and a
family member or friend for support. There is no additional charge for these calls. Recently, we
have been told that other companies market this service, but do not encourage non-emergency
utilization. We strongly recognize the benefit and welcome each call.
Added Value Benefit - Incident Reports: To assist home health care professionals in their
care for the patient, we provide an incident report, either by fax or email, within a few minutes
after we have called for help. This information is very helpful in increasing the quality of care
they offer and is a tremendous savings financially, by not having to compensate for time and
mileage for a missed visit. There is no additional charge for these reports.
Added Value Benefit - Med-Connect Access Card: A major challenge for the elderly is
maintaining an up-to-date list of the prescription drugs, vitamin and mineral supplements, and
over-the-counter drugs they are taking. Our web-based, centralized medication tracking system
is one solution to this concern. The patient will be sent a Med-Connect Access Card that can
be presented to the physician, pharmacists, or caregiver with information to get access to a
"view only" report. With a second password, the patient can authorize the health care
professional to edit or update this report. If the person is transported to an emergency room
and we know the correct fax number or email address, we can forward this report to the
emergency room physician.
Caring Support: You will find that our staff is accessible and responsive. We realize that in this
industry, customer support and problem solving is essential for the quality of care we strive to
provide to those who trust us to be there when they need help.
NOT ALL MEDICAL ALERT PROVIDERS ARE THE SAME!
• Medical Alert ONLY! - 24/7 central monitoring at our Care Center by staff trained for
medical emergency response not security alarm monitoring. Our goal is to respond to each call
like a family member or friend versus simply dispatch monitoring that is common with 91I call
centers.
• Experience - For nearly 20 years, Best Medical Alert+ Customer Care Center has helped
hundreds of thousands of seniors and at-risk individuals who maintain and enjoy their
independence longer.
• CSAA 5-Diamond Certified - Each Care Representative is trained to meet strict CSAA
requirements in addition to the standards set by Best Medical Alert+.
• Total Redundancy - Best Medical Alert+ Care Center maintains two locations with two
different phone systems and power grids in addition to back-up generators. The 2nd center is
used for training so that each Care Representative is familiar with the facility.
• Quick Response Time - Our average response time is between 3-5 seconds. This is the
time that it takes for our Care Representative to respond to a signal after it hits our system.
• Care Calls or Preventative Calls - non-emergency but potentially an emergency situation;
i.e., stranger at the door, noise at night, ascending or descending stairs, feeling faint or dizzy,
walking to mail box, etc.
• Closed-loop Monitoring - The Care Center monitoring will call back to make sure help
arrived.
• Adaptability - Care Center can monitor most medical alert units.
• Digital & VoIP Compatibility - Best Medical Alert+ has developed a solution to provide
medical alert monitoring to those who have cable telephone systems.
• Incident Reports - Sent to referring agencies immediately after an incident occurs. These
reports can either be sent by fax or email.
• HIPAA Compliant
• Extended rechargeable, back-up battery life - up to 80 hours
• Central Office and Central Monitoring USA Based with medical alerts made in the USA
• Live operator medication adherence monitoring
monitoring only (We do not monitor security alarm systems) and are trained to work with the
elderly. All of our monitors do 2-way voice monitoring!
Best Medical Alert+ provides medical alert monitoring only, rather than medical alert
monitoring as a secondary business. The way we handle our calls, as well as deliver the
service in the home is sensitive to the concerns of the elderly and at-risk. Accidental activations
occur, and it is okay. Though the units are auto-tested, regular manual testing (or practice) is
encouraged.
Closed Looped Monitoring: After we have contacted family, friends, EMS, police, or fire
department for help, we do not assume that they responded. We actually call back on the
phone to make sure the promised help arrived.
Care Center: At the "Care Center" (central monitoring center) units are monitored by a CSAA 5-
diamond certified monitoring center. It has total redundancy and generator power backup. Daily
monitoring of the response time from the signal hitting the server to the care center talking to
our members and add staff as needed to maintain a quick response time. The Care Center
who monitors our customers has received a CSAA (Central Station Alarm Association) 5-
Diamond Certification.
Language Line: There are over 150 languages spoken in the United States. Using Language
Line Services, we can monitor any non-English speaking member.
Added Value Benefit - Care Calls: Our primary purpose in providing electronic monitoring is to
create peace of mind, so those who are at risk and alone can stay in their own homes longer.
Being able to get help quickly provides reassurance and security. This is not only true in the
event of a medical emergency, but also if they are threatened by an intruder or a victim of elder
abuse. Our monitoring is NOT just for medical emergencies. We encourage our members to
utilize their system for whatever reason; for example, having a stranger at the door, hearing
noise at night, going up and down stairs, etc. Our friendly monitor will be on standby until we
are sure the individual is safe. If necessary, we will call the local police for assistance and a
family member or friend for support. There is no additional charge for these calls. Recently, we
have been told that other companies market this service, but do not encourage non-emergency
utilization. We strongly recognize the benefit and welcome each call.
Added Value Benefit - Incident Reports: To assist home health care professionals in their
care for the patient, we provide an incident report, either by fax or email, within a few minutes
after we have called for help. This information is very helpful in increasing the quality of care
they offer and is a tremendous savings financially, by not having to compensate for time and
mileage for a missed visit. There is no additional charge for these reports.
Added Value Benefit - Med-Connect Access Card: A major challenge for the elderly is
maintaining an up-to-date list of the prescription drugs, vitamin and mineral supplements, and
over-the-counter drugs they are taking. Our web-based, centralized medication tracking system
is one solution to this concern. The patient will be sent a Med-Connect Access Card that can
be presented to the physician, pharmacists, or caregiver with information to get access to a
"view only" report. With a second password, the patient can authorize the health care
professional to edit or update this report. If the person is transported to an emergency room
and we know the correct fax number or email address, we can forward this report to the
emergency room physician.
Caring Support: You will find that our staff is accessible and responsive. We realize that in this
industry, customer support and problem solving is essential for the quality of care we strive to
provide to those who trust us to be there when they need help.
NOT ALL MEDICAL ALERT PROVIDERS ARE THE SAME!
• Medical Alert ONLY! - 24/7 central monitoring at our Care Center by staff trained for
medical emergency response not security alarm monitoring. Our goal is to respond to each call
like a family member or friend versus simply dispatch monitoring that is common with 91I call
centers.
• Experience - For nearly 20 years, Best Medical Alert+ Customer Care Center has helped
hundreds of thousands of seniors and at-risk individuals who maintain and enjoy their
independence longer.
• CSAA 5-Diamond Certified - Each Care Representative is trained to meet strict CSAA
requirements in addition to the standards set by Best Medical Alert+.
• Total Redundancy - Best Medical Alert+ Care Center maintains two locations with two
different phone systems and power grids in addition to back-up generators. The 2nd center is
used for training so that each Care Representative is familiar with the facility.
• Quick Response Time - Our average response time is between 3-5 seconds. This is the
time that it takes for our Care Representative to respond to a signal after it hits our system.
• Care Calls or Preventative Calls - non-emergency but potentially an emergency situation;
i.e., stranger at the door, noise at night, ascending or descending stairs, feeling faint or dizzy,
walking to mail box, etc.
• Closed-loop Monitoring - The Care Center monitoring will call back to make sure help
arrived.
• Adaptability - Care Center can monitor most medical alert units.
• Digital & VoIP Compatibility - Best Medical Alert+ has developed a solution to provide
medical alert monitoring to those who have cable telephone systems.
• Incident Reports - Sent to referring agencies immediately after an incident occurs. These
reports can either be sent by fax or email.
• HIPAA Compliant
• Extended rechargeable, back-up battery life - up to 80 hours
• Central Office and Central Monitoring USA Based with medical alerts made in the USA
• Live operator medication adherence monitoring
Best Medical Alert, LLC All Rights Reserved 2007-2010 ©
| Best Medical Alert |
| Help!...with just a touch of a button. |
+
TM
| Call Now Toll Free (800)592-1575 |
*Based on purchase of out annual plan at $17.95 monthly (.59 cents a day!)
GE, AARP and AAA logos are registered trademarks of their respective companies.
| customer pick |