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Services We Provide
Best Medical Alert+ is a provider of monitoring solutions that compliment home care providers
by providing 24/7 care for those who are alone or at-risk.
These solutions include:
by providing 24/7 care for those who are alone or at-risk.
These solutions include:
- Personal emergency response systems (PERS)
- Medication compliance assistance
- Boundary alerts
- Special adaptive switches
- Multilingual Services available 24/7
24/7 Monitoring: Our 24/7 monitoring at the Care Center is by staff trained for medical alert monitoring only (We do not monitor security alarm
systems) and are trained to work with the elderly. All of our monitors do 2-way voice monitoring!
Best Medical Alert+ provides medical alert monitoring only, rather than medical alert monitoring as a secondary business. The way we handle our
calls, as well as deliver the service in the home is sensitive to the concerns of the elderly and at-risk. Accidental activations occur, and it is okay.
Though the units are auto-tested, regular manual testing (or practice) is encouraged.
Closed Looped Monitoring: After we have contacted family, friends, EMS, police, or fire department for help, we do not assume that they
responded. We will stay on the line until help arrives.
Care Center: At the "Care Center" (central monitoring center) units are monitored by a CSAA 5-diamond certified monitoring center. It has total dual
redundancy and generator power backup. Daily monitoring of the response time from the signal hitting the server to the care center talking to our
members and add staff as needed to maintain a quick response time. The Care Center who monitors our customers has received a CSAA (Central
Station Alarm Association) 5-Diamond Certification.
Language Line: There are over 150 languages spoken in the United States. Using Language Line Services, we can monitor any non-English
speaking member.
Added Value Benefit - Care Calls: Our primary purpose in providing electronic monitoring is to create peace of mind, so those who are at risk and
alone can stay in their own homes longer. Being able to get help quickly provides reassurance and security. This is not only true in the event of a
medical emergency, but also if they are threatened by an intruder or a victim of elder abuse. Our monitoring is NOT just for medical emergencies. We
encourage our members to utilize their system for whatever reason; for example, having a stranger at the door, hearing noise at night, going up and
down stairs, etc. Our friendly monitor will be on standby until we are sure the individual is safe. If necessary, we will call the local police for assistance
and a family member or friend for support. There is no additional charge for these calls. Recently, we have been told that other companies market
this service, but do not encourage non-emergency utilization. We strongly recognize the benefit and welcome each call.
Added Value Benefit - Incident Reports: To assist home health care professionals in their care for the patient, we provide an incident report,
either by fax or email, within a few minutes after we have called for help. This information is very helpful in increasing the quality of care they offer and
is a tremendous savings financially, by not having to compensate for time and mileage for a missed visit. There is no additional charge for these
reports.
Added Value Benefit - Med-Connect Access Card: A major challenge for the elderly is maintaining an up-to-date list of the prescription drugs,
vitamin and mineral supplements, and over-the-counter drugs they are taking. Our web-based, centralized medication tracking system is one solution
to this concern. The patient will be sent a Med-Connect Access Card that can be presented to the physician, pharmacists, or caregiver with
information to get access to a "view only" report. With a second password, the patient can authorize the health care professional to edit or update this
report. If the person is transported to an emergency room and we know the correct fax number or email address, we can forward this report to the
emergency room physician.
Caring Support: You will find that our staff is accessible and responsive. We realize that in this industry, customer support and problem solving is
essential for the quality of care we strive to provide to those who trust us to be there when they need help.
NOT ALL MEDICAL ALERT PROVIDERS ARE THE SAME!
• Medical Alert ONLY! - 24/7 central monitoring at our Care Center by staff trained for medical emergency response not security alarm
monitoring. Our goal is to respond to each call like a family member or friend versus simply dispatch monitoring that is common with 91I call centers.
• Experience - For nearly 20 years, Best Medical Alert+ Customer Care Center has helped hundreds of thousands of seniors and at-risk
individuals who maintain and enjoy their independence longer.
• CSAA 5-Diamond Certified - Each Care Representative is trained to meet strict CSAA requirements in addition to the standards set by
Best Medical Alert+.
• Total Redundancy - Best Medical Alert+ Care Center maintains two locations with two different phone systems and power grids in addition to
back-up generators. The 2nd center is used for training so that each Care Representative is familiar with the facility.
• Quick Response Time - Our average response time is between 3-5 seconds. This is the time that it takes for our Care Representative to
respond to a signal after it hits our system.
• Care Calls or Preventative Calls - non-emergency but potentially an emergency situation; i.e., stranger at the door, noise at night, ascending
or descending stairs, feeling faint or dizzy, walking to mail box, etc.
• Closed-loop Monitoring - The Care Center monitoring will call back to make sure help arrived.
• Adaptability - Care Center can monitor most medical alert units.
• Digital & VoIP Compatibility - Best Medical Alert+ has developed a solution to provide medical alert monitoring to those who have cable
telephone systems.
• Incident Reports - Sent to referring agencies immediately after an incident occurs. These reports can either be sent by fax or email.
• HIPAA Compliant
• Extended rechargeable, back-up battery life - up to 80 hours
• Central Office and Central Monitoring USA Based with medical alerts made in the USA
• Live operator medication adherence monitoring
systems) and are trained to work with the elderly. All of our monitors do 2-way voice monitoring!
Best Medical Alert+ provides medical alert monitoring only, rather than medical alert monitoring as a secondary business. The way we handle our
calls, as well as deliver the service in the home is sensitive to the concerns of the elderly and at-risk. Accidental activations occur, and it is okay.
Though the units are auto-tested, regular manual testing (or practice) is encouraged.
Closed Looped Monitoring: After we have contacted family, friends, EMS, police, or fire department for help, we do not assume that they
responded. We will stay on the line until help arrives.
Care Center: At the "Care Center" (central monitoring center) units are monitored by a CSAA 5-diamond certified monitoring center. It has total dual
redundancy and generator power backup. Daily monitoring of the response time from the signal hitting the server to the care center talking to our
members and add staff as needed to maintain a quick response time. The Care Center who monitors our customers has received a CSAA (Central
Station Alarm Association) 5-Diamond Certification.
Language Line: There are over 150 languages spoken in the United States. Using Language Line Services, we can monitor any non-English
speaking member.
Added Value Benefit - Care Calls: Our primary purpose in providing electronic monitoring is to create peace of mind, so those who are at risk and
alone can stay in their own homes longer. Being able to get help quickly provides reassurance and security. This is not only true in the event of a
medical emergency, but also if they are threatened by an intruder or a victim of elder abuse. Our monitoring is NOT just for medical emergencies. We
encourage our members to utilize their system for whatever reason; for example, having a stranger at the door, hearing noise at night, going up and
down stairs, etc. Our friendly monitor will be on standby until we are sure the individual is safe. If necessary, we will call the local police for assistance
and a family member or friend for support. There is no additional charge for these calls. Recently, we have been told that other companies market
this service, but do not encourage non-emergency utilization. We strongly recognize the benefit and welcome each call.
Added Value Benefit - Incident Reports: To assist home health care professionals in their care for the patient, we provide an incident report,
either by fax or email, within a few minutes after we have called for help. This information is very helpful in increasing the quality of care they offer and
is a tremendous savings financially, by not having to compensate for time and mileage for a missed visit. There is no additional charge for these
reports.
Added Value Benefit - Med-Connect Access Card: A major challenge for the elderly is maintaining an up-to-date list of the prescription drugs,
vitamin and mineral supplements, and over-the-counter drugs they are taking. Our web-based, centralized medication tracking system is one solution
to this concern. The patient will be sent a Med-Connect Access Card that can be presented to the physician, pharmacists, or caregiver with
information to get access to a "view only" report. With a second password, the patient can authorize the health care professional to edit or update this
report. If the person is transported to an emergency room and we know the correct fax number or email address, we can forward this report to the
emergency room physician.
Caring Support: You will find that our staff is accessible and responsive. We realize that in this industry, customer support and problem solving is
essential for the quality of care we strive to provide to those who trust us to be there when they need help.
NOT ALL MEDICAL ALERT PROVIDERS ARE THE SAME!
• Medical Alert ONLY! - 24/7 central monitoring at our Care Center by staff trained for medical emergency response not security alarm
monitoring. Our goal is to respond to each call like a family member or friend versus simply dispatch monitoring that is common with 91I call centers.
• Experience - For nearly 20 years, Best Medical Alert+ Customer Care Center has helped hundreds of thousands of seniors and at-risk
individuals who maintain and enjoy their independence longer.
• CSAA 5-Diamond Certified - Each Care Representative is trained to meet strict CSAA requirements in addition to the standards set by
Best Medical Alert+.
• Total Redundancy - Best Medical Alert+ Care Center maintains two locations with two different phone systems and power grids in addition to
back-up generators. The 2nd center is used for training so that each Care Representative is familiar with the facility.
• Quick Response Time - Our average response time is between 3-5 seconds. This is the time that it takes for our Care Representative to
respond to a signal after it hits our system.
• Care Calls or Preventative Calls - non-emergency but potentially an emergency situation; i.e., stranger at the door, noise at night, ascending
or descending stairs, feeling faint or dizzy, walking to mail box, etc.
• Closed-loop Monitoring - The Care Center monitoring will call back to make sure help arrived.
• Adaptability - Care Center can monitor most medical alert units.
• Digital & VoIP Compatibility - Best Medical Alert+ has developed a solution to provide medical alert monitoring to those who have cable
telephone systems.
• Incident Reports - Sent to referring agencies immediately after an incident occurs. These reports can either be sent by fax or email.
• HIPAA Compliant
• Extended rechargeable, back-up battery life - up to 80 hours
• Central Office and Central Monitoring USA Based with medical alerts made in the USA
• Live operator medication adherence monitoring
*Based on purchase of out annual plan at $17.95 monthly (.59 cents a day!)
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